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#Remove advanced network care update
#Remove advanced network care code
#Remove advanced network care password

If the lease time is set for 24 hours, the device may not reconnect if disconnected after the 24 hrs.Ĭhange your modem router authentication type to WEP.

Remove Mac filtering while you test the connection (you can add it back after you can confirm its working).Ĭheck the DHCP Lease Time Setting in the router

#Remove advanced network care password

Remove the password requirement while you test the connection (you can add it back after you can confirm its working). If you have a smart phone, you may search for a "wifi analyzer" to see what channels are being used by neighbors.5GHz channels are more susceptible to interference. Note: 2.4 GHZ is recommended for Streaming. If the speed is slower than your suppose to get, you will need to contact your Internet service provider, if not, continue with the router troubleshooting below. You can also test your modem speed on other devices. You can connect to the TV with a Ethernet cord and test the speed again. Move the TV closer to the router as this will allow better signal. If the speed is slower than what your plan is, try the following: If Basic Troubleshooting steps did not solve your issue, follow the troubleshooting in the advanced section. Press Settings on your remote > all Settings > General > About this TV > Check for updates

#Remove advanced network care update

Note: This step only works if you are able to connect to the internet, but if you are able to hard line to the modem there may be a software update that helps improve your network connection. Then the WPS option/AdvancedWireless option will become an available selection. If so, connect the TV to the wireless network first.

#Remove advanced network care code

Note: The pin code option may be grayed out. Press Settings on your remote > all Settings > Network > Wifi Connection > Connect via WPS PIN If this is not possible, use the wireless pin code option in the network settings. This lets us see if the TV is able to recieve a signal. Using an Ethernet cord, connect to the router directly to the TV. This lets us test the TV connection to see if the TV is able to connect to any other signal.

If you have a smart phone with a hot-spot and at least 3 bars of signal, try to connect the TV to the hot-spot. If your router has a Lease Expiration, this may affect connectivity. Press Settings on your remote > all Settings > General > Time & Date Its possible a USB hard drive may be causing interference, for testing purposes remove the USB.

Remove any USB memories attached to the TV.

Press Settings on your remote > all Settings > General > Simplink (HDMI-CEC) > off Power cycle the TV and test to see if its able to connect properly. Press Settings on your remote > all Settings > General > Quick Start > off Note: not all TV's will have this feature. The authentication type on the modem router If the software is not updated to newest firmware

Other routers on the same frequency / channel

Beware of items that cause interference.

Plug in your modem / router first, and wait for it to establish a connection (there should be lights on the front or top to indicate connectivity), then plug in the TV. The order in which you unplug them does not matter.ĭo not disconnect any ethernet cables during this step, just unplug the power cords from the wall.

Unplug your devices (Modem / Router & TV).

Note: The basic trouble shooting steps main purpose is to determine if the TV has an issue.